For Patients

Frequently Asked Questions

We know you have questions. And we try hard to have ready answers at hand. Please review the contents here, and don’t hesitate to call on us if you need further assistance or information.

Who We Are. How We Work. How To Join Us.

Who is MetCare?

Founded in 1996, MetCare, a wholly owned subsidiary of Metropolitan Health Networks, is a leading network of doctors, nurses and specialists dedicated to providing superior medical care and personal service to seniors insured through Medicare. Today, we care for over 35,000 customers in 19 counties throughout the state of Florida. 

Our innovative Patient-Centered Medical Home (PCMH) approach assures you of a more personalized health care experience, and has earned the highest achievement award given by the National Committee for Quality Assurance (NCQA).

What does a ‘Patient-Centered Medical Home’ mean for me?

Do you remember your family’s personal doctor growing up? The one who knew each member of your family, including your parents, grandparents, aunts, uncles, and cousins? And understood your family’s health history and always seemed to have plenty of time to talk to you, even if it was at night or on the weekend?

That’s exactly what our Patient-Centered Medical Home is meant to recreate. Your MetCare doctor orchestrates a team that will oversee your whole health picture – working closely with you to prevent problems rather than focusing on one issue at a time, or only seeing you when you’re sick. You won’t believe how much better that can feel! Learn more about PCMH in our Care Model section.

How do I become a MetCare patient?

Our staff will be happy to help you and your family establish your relationship with a MetCare physician. Call or drop by the MetCare office of your choice to receive a New Patient Information Packet for completion. You’ll want to bring all completed forms with you on your first visit.

Also, if your medical records are currently with another physician, we will need you to sign a Medical Records Release form that gives us permission to request your records be sent to your new MetCare physician.

Questions about any of the forms? Reach out to us; we're always here to help.

Should I transfer my care to MetCare now, or just wait until the next time I need to see a doctor?

Once you make the decision to transfer your care to a MetCare physician, we recommend you proceed at your earliest convenience rather than waiting until you’re sick. This allows us to have all your medical information assembled and on hand at the time of your first appointment. We prefer to meet you when you’re feeling well and at your best. This will help our team get to know you without the distraction of an immediate ailment needing treatment. You’ll get to know us better that way, too.

Can I complete my New Patient registration process online?

For your convenience, a portion of our New Patient Information Packet is available here on our website. Here's the link: New Patient Forms. You may either complete your forms online, or print them and complete by hand. If you choose to fill them out online, please print hardcopies to bring along to your first appointment.

What should I bring to my first appointment?

We want the time with your doctor to be well spent. To best achieve this, please be sure to bring the following items to your initial appointment:

1. Your current insurance card and a valid photo ID.
2. All your medication bottles, including non-prescription medicines. It’s very important that your health care team gets a full understanding of the prescription and non-prescription medicines you currently take. This insures that your doctor does not prescribe a new medication that could have a negative interaction with other medications you already take.
3. A summary of your health status; form included in New Patient Information Packet.
4. Please be ready to provide a thorough description of any health problem you’ve been having, and how it affects you.
5. Any questions you may have for our team.
6. Bringing a companion is helpful if you have limited hearing, vision or other special needs; they can also help with understanding and remembering the doctor’s instructions.

Whom should I contact if I have other questions about MetCare?

Call any of our offices, and one of our staff members will be happy to answer your questions or send you further information. Click here for a list of MetCare office phone numbers.